Need help with Moonhum? Email us at [email protected] and we’ll get back to you.
Common questions
- No sound: check the volume buttons, and that the sound card you want shows a percentage (tap it to turn it on). Moonhum plays even with the Silent switch on.
- The sound stops when I play a podcast: open Moonhum → Settings → turn on Play with other audio.
- The alarm didn’t sound: the wake-up alarm needs iOS 26 or later. Check that Moonhum is allowed to use Alarms in the iPhone Settings app, and that the alarm is switched on in Moonhum → Settings.
- Save a mix: turn on the sounds you like, then tap Save mix in the Mixes row. Press and hold a saved mix to rename or delete it.
- Start sleeping from the Lock Screen: add the Moonhum widget to your Lock Screen or Home Screen, add the “Start sleeping” control to Control Center, or say “Start sleeping with Moonhum” to Siri.
- Does it cost anything? No. Moonhum is free, with no ads and no in-app purchases.